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Configuration Item (CI) Details

The CI Details page provides a comprehensive view of individual Configuration Items in your IT infrastructure. This page allows you to view, edit, and analyze all aspects of a CI including its properties, relationships, collections, and AI-generated insights.

Overview​

When you navigate to a CI's detail page (/cmdb/ci/:id), you'll see a tabbed interface organizing different aspects of the CI:

  • Details Tab: Core CI information and properties
  • Collections Tab: Data collections associated with the CI
  • Relationships Tab: Connections to other CIs
  • AI Insights Tab: AI-generated analysis and recommendations
  • Audit History Tab: Change tracking and history

Details Tab​

The Details tab displays all the CI's properties organized by category:

Basic Information​

  • Name: The display name of the CI
  • CI Type: Classification (e.g., Server, Software, Network Device)
  • Status: Current operational status (Active, Maintenance, Inactive)
  • Description: Detailed description of the CI
  • Location: Physical or logical location
  • Environment: Deployment environment (Production, Development, Test)

System Information​

  • Serial Number: Hardware serial number
  • Asset Tag: Internal asset tracking number
  • Operating System: OS type and version
  • Domain: Network domain membership

Network Information​

  • IP Address: Primary IP address
  • Management IP: Administrative interface IP
  • Device Type: Specific network device classification
  • Ports: Number of available network ports
  • Management Protocols: Supported protocols (SNMP, SSH, WMI)

Hardware Information​

  • Manufacturer: Hardware vendor
  • Model: Specific model number
  • CPU Cores: Number of processor cores
  • RAM (GB): Total memory capacity
  • Disk (GB): Total storage capacity
  • Purchase Date: Acquisition date
  • Warranty Expiry: End of warranty coverage

Software Information​

For software CIs, additional fields include:

  • Vendor: Software publisher
  • Version: Current version installed
  • License Type: Licensing model
  • Installation Date: When software was deployed
  • End of Life: Vendor support end date
  • Host: Server or device hosting the software

Collections Tab​

The Collections tab shows all data collections related to this CI:

Available Collections​

  • Server Processes: Running processes on servers
  • Installed Applications: Software inventory
  • Network Adapters: Network interface details
  • Disk Information: Storage configuration
  • User Accounts: System user accounts

Collection Features​

  • Real-time Data: View current state information
  • Historical Tracking: See changes over time
  • Search & Filter: Find specific collection entries
  • Export: Download collection data

Relationships Tab​

The Relationships tab visualizes connections between CIs using an interactive graph:

Relationship Types​

  • Installed On: Software installed on hardware
  • Depends On: Service dependencies
  • Connects To: Network connections
  • Managed By: Management relationships
  • Part Of: Component relationships

Graph Features​

  • Interactive Visualization: Drag and zoom the relationship graph
  • Filter by Type: Show/hide specific relationship types
  • Depth Control: Adjust how many relationship levels to display
  • Node Details: Click nodes to view CI summaries

AI Insights Tab​

AI Insights provide intelligent analysis of your CI:

Available Insights​

  • Compliance Status: Security and policy compliance
  • Performance Analysis: Resource utilization trends
  • Risk Assessment: Potential issues and vulnerabilities
  • Optimization Recommendations: Suggestions for improvement
  • Relationship Analysis: Impact and dependency insights

Using AI Insights​

  1. Click "Generate Insights" to create new analysis
  2. Select insight type (Compliance, Performance, etc.)
  3. View detailed recommendations
  4. Export insights for reporting

Audit History Tab​

Track all changes made to the CI:

Audit Information​

  • Timestamp: When the change occurred
  • User: Who made the change
  • Action: Type of modification (Create, Update, Delete)
  • Field Changes: Specific fields modified
  • Old/New Values: Before and after values

Audit Features​

  • Filter by Date: View changes within time ranges
  • Filter by User: See changes by specific users
  • Export History: Download audit trail
  • Restore Values: Revert specific changes (with permissions)

Actions and Navigation​

Top Bar Actions​

  • Back Arrow: Return to CI list
  • Edit Button: Modify CI properties
  • Refresh: Reload current CI data

Quick Actions​

  • Clone CI: Create a copy with similar properties
  • Delete CI: Remove CI (requires confirmation)
  • Export: Download CI details as JSON/CSV
  • Print: Generate printable report

Best Practices​

Data Management​

  1. Keep CI information up-to-date
  2. Use consistent naming conventions
  3. Fill in all relevant fields
  4. Regular review of relationships

Using Collections​

  1. Enable automated discovery for accuracy
  2. Review collection data periodically
  3. Set up alerts for critical changes
  4. Archive old collection data

Relationship Management​

  1. Maintain accurate relationships
  2. Document dependency reasons
  3. Review impact before changes
  4. Use relationship data for planning

Troubleshooting​

Common Issues​

CI Not Loading

  • Check network connectivity
  • Verify user permissions
  • Clear browser cache
  • Contact support if persists

Missing Data

  • Ensure discovery agents are running
  • Check collection permissions
  • Verify field mappings
  • Review data source connectivity

Performance Issues

  • Limit relationship depth
  • Use filters on large collections
  • Enable pagination
  • Consider archiving old data