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Integrations Overview

Tripl-i provides integration capabilities with various tools and platforms to provide comprehensive IT management.

Currently Available Integrations​

Xurrent (Fully Implemented)​

Tripl-i currently integrates with Xurrent for IT service management:

  • CI Synchronization: Bidirectional sync of configuration items
  • Service Management: Incident and change request integration
  • Real-time Updates: Webhook-based notifications
  • Custom Field Mapping: Flexible data transformation
  • UI Extensions: Embedded Tripl-i views in Xurrent interface

For detailed information, see the Xurrent Integration Guide.

Planned Integrations​

The following integrations are planned for future releases. Check with your account representative for availability timelines.

ITSM Integrations (Planned)​

ServiceNow (Planned)

  • CI synchronization
  • Incident creation
  • Change management
  • CMDB federation

Jira Service Management (Planned)

  • Issue creation
  • CI linking
  • Workflow automation
  • Knowledge base sync

Communication Integrations (Planned)​

Slack (Planned)

  • Real-time alert notifications
  • ChatOps commands
  • Interactive incident management
  • Scheduled reports

Monitoring Integrations (Planned)​

Nagios (Planned)

  • Event ingestion via webhooks
  • Bi-directional sync
  • Host/service mapping
  • Alert correlation

Zabbix (Planned)

  • Real-time event streaming
  • Trigger integration
  • Host discovery sync
  • Metric collection

Prometheus (Planned)

  • Alertmanager webhooks
  • Metric federation
  • Service discovery
  • Alert routing

Cloud Monitoring (Planned)​

  • AWS CloudWatch: Event ingestion, metric sync
  • Azure Monitor: Alert integration, resource discovery
  • Google Cloud Monitoring: Event streaming

Discovery Integrations (Planned)​

VMware vSphere (Planned)

  • VM discovery
  • Resource mapping
  • Performance metrics
  • Configuration tracking

AWS (Planned)

  • EC2 instance discovery
  • Service mapping
  • Resource tagging
  • Cost allocation

Azure (Planned)

  • Resource discovery
  • Service dependencies
  • Tag synchronization
  • Compliance checking

Kubernetes (Planned)

  • Cluster discovery
  • Pod/service mapping
  • Resource utilization
  • Configuration management

Security Integrations (Planned)​

SIEM Integration (Planned)

  • Splunk: Log forwarding, alert integration
  • QRadar: Event correlation, asset sync
  • Elastic Security: Alert ingestion

Vulnerability Scanners (Planned)

  • Nessus: Vulnerability import
  • Qualys: Asset correlation
  • Rapid7: Risk scoring

Additional Communication Platforms (Planned)​

Microsoft Teams (Planned)

  • Event alerts
  • Approval workflows
  • Team collaboration

PagerDuty (Planned)

  • On-call integration
  • Incident escalation

Email (Built-in)

  • SMTP support for notifications
  • Customizable email templates

Additional Ticketing Systems (Planned)​

Zendesk (Planned)

  • Ticket creation
  • Incident sync

Freshservice (Planned)

  • Service desk integration
  • Asset management sync

API Integrations​

Webhooks​

Tripl-i supports webhook-based integrations for real-time event notifications:

  • Configurable webhook endpoints
  • Event filtering and routing
  • Secure authentication (Bearer tokens, signatures)
  • Customizable payload formats
  • Retry mechanisms for failed deliveries

REST API​

The Tripl-i REST API provides comprehensive access:

  • Full CRUD operations on all resources
  • Bulk data import/export capabilities
  • Real-time synchronization
  • Custom field mapping and transformations
  • Comprehensive authentication and authorization

GraphQL (Planned)​

GraphQL API support is planned for flexible data queries:

  • Efficient data fetching
  • Relationship traversal
  • Custom query building
  • Real-time subscriptions

Data Export​

Formats​

  • JSON
  • CSV
  • XML
  • Excel

Scheduled Exports​

  • Daily CI snapshots
  • Event summaries
  • Compliance reports
  • Relationship maps

Integration Setup​

General Steps​

  1. Navigate to Admin → Integrations
  2. Select integration type
  3. Configure connection details
  4. Test connection
  5. Map fields/data
  6. Enable sync

Authentication Methods​

  • API keys
  • OAuth 2.0
  • Basic authentication
  • Certificate-based

Best Practices​

Data Mapping​

  • Define clear field mappings
  • Handle data conflicts
  • Set sync priorities
  • Validate data quality

Performance​

  • Use bulk operations
  • Implement rate limiting
  • Schedule intensive syncs
  • Monitor API usage

Error Handling​

  • Implement retries
  • Log failures
  • Alert on errors
  • Maintain sync state

Custom Integrations​

SDK and Development​

Tripl-i supports custom integration development:

  • JavaScript/TypeScript SDK (Planned)
  • Event-driven architecture
  • Full REST API access
  • Webhook event subscriptions
  • Custom data transformers

Plugin Development (Planned)​

Future plugin system will support:

  • Custom integration connectors
  • Event handlers and processors
  • UI extension points
  • Workflow automation
  • Custom data sources