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Business Service Analyzer

The Business Service Analyzer transforms how you manage IT infrastructure by shifting focus from individual servers to holistic Business Services. It uses AI and advanced discovery logic to identify, map, and analyze the complex web of components—web servers, databases, queues, and infrastructure—that deliver critical capabilities like "Corporate Email," "SAP ERP," or "Online Banking."

Why Use Business Service Analysis?​

In modern IT environments, a "service" is rarely just a single server. It is a collection of interconnected components working together. Managing these as individual assets (CIs) hides the business context.

The Business Service Analyzer bridges this gap by:

  • Auto-Discovering Services: Finding known patterns (like Exchange or CyberArk) automatically.
  • Mapping Dependencies: Showing exactly which database supports which application.
  • Classifying Roles: Automatically tagging servers as web-server, database, or infrastructure.
  • Assessing Risk: Using AI to identify single points of failure or architectural risks.

Three Ways to Analyze​

The analyzer offers three distinct workflows to suit different needs:

1. Analyze Infrastructure​

The "Auto-Discovery" mode. It scans your entire inventory against a library of predefined Service Patterns to find everything it recognizes in one go. Learn more about Infrastructure Analysis

2. Analyze a Service Using Patterns​

The "Targeted Search" mode. Use a specific pattern (e.g., "Microsoft Exchange") to find a specific instance of that service, using advanced Two-Phase Discovery to distinguish between core servers and generic dependencies. Learn more about Pattern-Based Discovery

3. Analyze a Service with Manual Entry​

The "AI-Assisted Custom" mode. Describe a custom application in plain English, and let the AI engine guide you in finding and mapping its components. Learn more about Manual Service Analysis

Analyzing a Discovered Service​

Once a service is saved to the CMDB, it becomes a living entity that you can monitor and analyze.

Comprehensive Service Map​

The final service map provides a live view of the service's health and structure.

Final Service Map Figure 1: The finalized business service map in the CMDB.

AI Service Insights​

The Insights Tab is where the AI acts as an architect, reviewing the service for:

  • Architectural Patterns: Identifying standard patterns (e.g., Microservices, N-Tier).
  • Risks: Highlighting single points of failure or security gaps.
  • Business Impact: Estimating the criticality based on downstream dependencies.

AI Insights Figure 2: AI-generated architectural insights and risk assessment.